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BEGIN:VEVENT
DTSTART:20170616T163000Z
DTEND:20170616T180000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Introducing Made-in-Manitoba Training for the Accessibility Standard on Customer Service
DESCRIPTION:The Accessibility Standard for Customer Service is now law in Manitoba. Businesses and organizations will be required to provide customer service that is accessible to all Manitobans. SMD has created a made-in-Manitoba series of six short videos that highlight the importance of making businesses and organizations more accessible to customers with disabilities. SMD is able to provide training that addresses all of the required components of training as outlined by the Accessible Customer Service Standard by using the videos and creating customized content for your business or organization.\n\n\n\nVideo Descriptions:\n\n\n\nAccessibility: Removing Barriers\n\nProvides examples of the different types of barriers people with disabilities often face\, including: attitudinal\, communication/ accessing information\, technology\, systemic and physical. Shows examples of accessible features and suggestions for removing the different types of barriers.\n\n\n\nAccessibility: Understanding Human Rights\n\nExplains the importance of Human Rights legislation and provides details on reasonable accommodation\, why someone might submit a complaint to the human rights commission\, and obligations of businesses & organizations under this legislation.\n\n\n\nAccessibility: Understanding Accessibility\n\nUnderstand that your customers have a variety of needs and everyone expects to be able to access services and be treated equally and with respect.\n\n\n\nAccessibility: Assistive Devices\n\nShows and describes different types of adaptive and assistive devices. These devices support people with disabilities with day-to-day activities and are important for independence.\n\n\n\nAccessibility: Customer Service\n\nOutlines the requirements of the Customer Service Standard and the onus on businesses to identify\, remove and prevent barriers to customers with disabilities.\n\n\n\nAccessibility: How Can I Help?\n\nShows an easy way to communicate with people with disabilities in a customer service environment and tips for communicating respectfully.
X-ALT-DESC;FMTTYPE=text/html:The Accessibility Standard for Customer Service is now law in Manitoba. Businesses and organizations will be required to provide customer service that is accessible to all Manitobans. SMD has created a made-in-Manitoba series of six short videos that highlight the importance of making businesses and organizations more accessible to customers with disabilities. SMD is able to provide training that addresses all of the required components of training as outlined by the Accessible Customer Service Standard by using the videos and creating&nbsp\;customized content for your business or organization.<br />\n<br />\n<strong>Video Descriptions:</strong><br />\n<br />\n<u><strong>Accessibility: Removing Barriers</strong></u><br />\nProvides examples of the different types of barriers people with disabilities often face\, including: attitudinal\, communication/ accessing information\, technology\, systemic and physical. Shows examples of accessible features and suggestions for removing the different types of barriers.<br />\n<br />\n<u><strong>Accessibility: Understanding Human Rights</strong></u><br />\nExplains the importance of Human Rights legislation and provides details on reasonable accommodation\, why someone might submit a complaint to the human rights commission\, and obligations of businesses &amp\; organizations under this legislation.<br />\n<br />\n<u><strong>Accessibility: Understanding Accessibility</strong></u><br />\nUnderstand that your customers have a variety of needs and everyone expects to be able to access services and be treated equally and with respect.<br />\n<br />\n<u><strong>Accessibility: Assistive Devices</strong></u><br />\nShows and describes different types of adaptive and assistive devices. These devices support people with disabilities with day-to-day activities and are important for independence.<br />\n<br />\n<u><strong>Accessibility: Customer Service</strong></u><br />\nOutlines the requirements of the Customer Service Standard and the onus on businesses to identify\, remove and prevent barriers to customers with disabilities.<br />\n<br />\n<u><strong>Accessibility: How Can I Help?</strong></u><br />\nShows an easy way to communicate with people with disabilities in a customer service environment and tips for communicating respectfully.
LOCATION:Brandon Provincial Building 340 9th Street Room 150 (First Floor)
UID:e.1595.695
SEQUENCE:3
DTSTAMP:20260413T122020Z
URL:https://dev.brandonchamber.ca/events/details/introducing-made-in-manitoba-training-for-the-accessibility-standard-on-customer-service-695
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